Many residential delivery issues can be managed with advanced planning, but what if the COD payment is not ready?
We recently shipped a car on a Wedge Trailer from a father to his son, a residential to residential shipment about 600 miles apart. The payment terms were COD, and since the delivery was residential, forms of payment were to be cash, bank check or money order. We never take personal checks.
While the car was in route and the day before the expect delivery our driver called the destination to confirm a time and the cod payment. From the initial contact at the drop we knew this residential delivery would be difficult. The young man around 18 was difficult to speak with on the phone and could not offer any information about the access to the delivery address. There was also a disagreement regarding the COD amount owed upon delivery.
The next call we made was to the automobile shipping broker that dispatched the load to us. He confirmed the COD and said the discrepancy was due to the refundable deposit collected by the broker. Obviously the 18 year old at the delivery having never shipped a
car before, was confused by the process and payment terms.
So what happens upon reaching the delivery address when the customer disagrees with the COD amount due or doesn’t have the payment ready? Answer: The car doesn’t come off the trailer until the payment is received. In this case our driver not only faced the 18 year old customer, his mother and several other friends and neighbors demanding the car be unloaded for the COD amount be offered, which was significantly less than our order from the broker.
Our driver was not intimidated by the small mob that gathered over the dispute, showed the mother our work order from the broker, and refused to unload the car without the proper cash payment. Phone calls to the broker for help to intervene on a Saturday went unanswered. Only after the driver started to leave the delivery location with the car still on the trailer, did the mother agree to
make the proper COD payment.
Fortunately these situations are rare, but reinforce the difficulty of residential deliveries and the importance of not unloading a car until payment is received.